FAQ
1.Can I change or cancel my order?
Yes, you can if we don't ship your products.
2.How can I track my package?
You can login in the website and check your order information.
3.Is my order secure?
We are very serious about the security of your order and personal information, and have invested significant time and money to ensure it. From annual on-site assessments validating compliance to continuous risk management, we work really hard to ensure our shopping cart and e-commerce store are secure.
4.Why is my tracking number not updating or in "pending" status?
There is a chance your order may not arrive on the originally estimated delivery date, and we appreciate your patience and understanding during these times. For the most accurate status updates on your delivery, please reference the shipping carrier’s website directly with your unique tracking number.
Shipping
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Product
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
Other
You can contact us through our contact page! We will be happy to assist you.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.